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Free Independent Support For SMEs With Business Banking Complaints

The Business Banking Resolution Service helps find solutions to complaints between small and medium-sized businesses (SMEs), charities, trusts and their banks.


Businesses get free, personalised support from highly skilled and experienced dispute resolution specialists. It’s open to businesses typically with £1m+ turnover and can look at current complaints and those dating back to 2001.


If the BBRS upholds a complaint, it can make a financial or non-financial award in the business’s favour of up to £350,000 for Historical Cases and £600,000 for Contemporary Cases - and it can recommend more.


Find out more, contact the BBRS (or arrange a call-back) and use a quick online checking tool to see if they can help: www.thebbrs.org/register


Businesses that meet these broad criteria may be able to apply:

  • You have an unresolved business banking complaint against one of these banks or their subsidiaries:

    • Barclays Bank PLC and Barclays Bank UK PLC

    • Danske Bank

    • HSBC UK Bank plc

    • Lloyds Banking Group (Lloyds Bank plc and Bank of Scotland plc)

    • NatWest Group (including The Royal Bank of Scotland Plc, National Westminster Bank plc, Coutts & Company and Ulster Bank Limited (Northern Ireland))

    • Santander UK plc

    • Virgin Money (including Clydesdale Bank PLC and Yorkshire Bank)

  • You made a formal complaint to your bank from December 2001 onwards, and have not had (or been able to have) an independent review, nor agreed a settlement, or gone to court

  • At the time of the complaint, you had a turnover of:

    • 2001 - 2009: between £1 million and £6.5 million

    • 2009 - 2019: between €2 million and £6.5 million

    • 2019 onwards: between £6.5 million and £10 million

More info and quick online eligibility tool: www.thebbrs.org/register

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